Complaints Procedure

Call the practice today on 0191 584 2160 to discuss your dental requirements

At CSDP, our aim is to give you the service you expect all the time.

Hard as we try, it is impossible to keep every one of more than twenty thousand patients completely happy all the time. If you do have a problem, we would like to hear from you. If you are unhappy about our work or service and we know about it, this gives us the opportunity to put things right for you and make improvements so that other patients may benefit.

This leaflet sets out:

Letting us know

If you send us a letter or email, please give us your name, address and daytime contact number. We will send you a full written reply within 14 working days of receiving your complaint.

Managing your complaint

All the patient complaints we receive are recorded on the day of receipt and stored on a computerised system. Every month, our management receive a report on the number of complaints and the speed of our response. We also check the quality of the response we give.

Complaint Officer: Miss Donna Farrier

Reviewed 29.3.16, to review annually.

Cosmetic dentistry & affordable quality dental care

6 Church Street Houghton-le-Spring, Tyne & Wear, DH4 4DN 0191 584 2160
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