In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“I am so pleased and so glad. I got the chance to have it done by Church Street. Anita and...”
“It is fantastic to be able to raise my rating from 2 as my recent visit was so much better....”
“Best dental practice around! I had my Invisalign treatment here and can't fault my results 😁 Staff are so lovely...”
“I've been going to Church Street Dental Practice a year or 2 now and I wouldn't go elsewhere. The service...”
“I had a broken tooth and was seen very soon after my phone call to the practice. I am very...”
“Recently received a scale, polish and airflow treatment. Professional and friendly service at a reasonable price. Defiantly recommend.”
“Had Invisalign treatment, tooth whitening and composite bonding done. I am very happy with the results. Excellent service, very friendly...”
“I'm fairly new to the area and was looking for a dentist that provided invisalign as I'd recently booked my...”
“Church Street dental is a very good practice and would recommend to family and friends. Staff are very friendly and...”
“Friendly staff, great service. Always a pleasure to visit the practice.”
“Always really good customer service, really friendly, everything you need from a dentist!”
“Very professional and Friendly.”
“Great service from all staff, would recommend 👍.”
“Delightful caring ladies who always do a good job.”
Discreet cosmetic dental treatments.
Learn MoreAsk about Invisalign’s tailored treatment plan.
Learn MoreSubtle cosmetic treatments tailored to suit you.
Learn MoreDental crowns - an effective substitute for your smile.
Learn MoreDental crowns - an effective substitute for your smile.
Learn More