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Church Street Dental Practice complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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What our patient is saying

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“Great service throughout and friendly staff! Had composites from Anita and big shout out to nurse Susan who didn’t suck...”

R McKay

“I have always been nervous of going to the dentist, but Anita was fantastic throughout my Invisalign treatment, everything was...”

S McDonald

“For someone who is scared stiff of the dentist today’s visit was a very pleasant experience. Anita & Molly are...”

D Hughes

“I am a nervous patient and Anita had patience and made me feel at ease. Both the dentist and assistant...”

S Mallam

“Great!”

D Hoggin

“Really pleased with Pravin and Susan. Throughly recommend, Pravin went above and beyond for my comestic dental treatment and Susan...”

J Courtney

“I am so pleased and so glad. I got the chance to have it done by Church Street. Anita and...”

Anonymous

“I have always been nervous of going to the dentist, but Anita was fantastic throughout my Invisalign treatment, everything was...”

K Akers

“Best dental practice around! I had my Invisalign treatment here and can't fault my results 😁 Staff are so lovely...”

S Whalen

“I've been going to Church Street Dental Practice a year or 2 now and I wouldn't go elsewhere. The service...”

D Miller

“I couldn’t recommend CSDP any higher. Enquired about Invisalign when I first joined and to see my teeth after the...”

N Anderson

“I have recently visited Church Street Dental Practice and the service provided from all the staff there was incredible. With...”

A McFeeley

“I have had composite bonding on 8 of my teeth by Anita and I couldn’t be happier! Exactly how I...”

C Cubby

“Would highly recommend Church Street Dental especially my dentist Jonny for giving me back my smile. As a nervous patient...”

C Reed

“I have recently joined this practice after being on a long waiting list. I’m a very nervous patient due to...”

C Riseborough

“I knew one day I’d need A LOT of dental work doing and had no idea where to start with...”

B Owens

“We are are new to this dentist as ours closed down and we are so pleased with church street. Our...”

K Armstrong

“I attended today for 2 fillings- as someone who hates going to any dentist I wasn’t looking forward to my...”

L Nixon

“Possibly the best dentist I’ve had if I’m totally honest , not only does the practice look amazing, the waiting...”

A Riseborough

“I have just finished a round of treatment which consisted of whitening, new crowns and composite bonding with Anita. I...”

P White

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General Dentistry

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Cosmetic Dentistry

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Discreet cosmetic dental treatments.

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Teeth Straightening & Orthodontics

Discreet teeth straightening & orthodontics

Ask about Invisalign’s tailored treatment plan.

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Dental Implants

Restore your smile

And get back your bite with dental implants.

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Facial Aesthetics

You - just more youthful

Subtle cosmetic treatments tailored to suit you.

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Veneers

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Dental crowns

Look great. Feel natural

Dental crowns - an effective substitute for your smile.

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Facial Aesthetics

Facial treatments

Enhancing your appearance discreetly.

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Invisalign®

Seeing is believing!

Satisfaction and positive confidence with Invisalign®.

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Veneers

Remodel & refresh

Boost your confidence with veneers.

Learn More
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Dental crowns

Look great. Feel natural

Dental crowns - an effective substitute for your smile.

Learn More
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Facial Aesthetics

Facial treatments

Enhancing your appearance discreetly.

Learn More
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Invisalign®

Seeing is believing!

Satisfaction and positive confidence with Invisalign®.

Learn More
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Church Street Dental Practice, 10 Church Street, Houghton le Spring, Durham, DH4 4DN. Telephone 0191 584 3247. CSDP (UK) Ltd trading as Church Street Dental Practice is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority, 840271. Registered in England & Wales 07257396. Registered Address: 10 Church Street, Houghton le Spring, Durham, DH4 4DN.